AI Policy

Hindustan Astro
AI Policy
Effective date: 1 March 2026
Last Updated: 29 June 2026

1. Scope and Acceptance

1.1 This AI Policy explains how Hindustan Astro uses artificial intelligence and automation in its content, in its customer chat and automation services, and in its telephone calling support, on our website, www.hindustanastro.com, and across our channels.

1.2 It forms part of our Terms of Service and is to be read together with our Privacy Policy. By using our website, our content, or our chat and calling services, you acknowledge and agree to this Policy.

2. Artificial Intelligence in Our Content

2.1 We use artificial intelligence to create or assist in creating some of the photographs, videos, images, and other content shown on our website, in our services, and in our marketing.

2.2 You acknowledge that artificial intelligence, and the people involved in our work, can make mistakes, and we do not accept full or absolute responsibility for any error, inaccuracy, distortion, or unintended outcome arising from such content.

3. Removal of Artificial Intelligence Content

3.1 If you find that any content created or assisted by artificial intelligence, or any other content, contains a mistake, is harmful, or includes your personal information or likeness, you may request its removal by writing to legal@hindustanastro.com, and we will review and act on your request reasonably and in accordance with the applicable law.

3.2 Nothing in this Policy removes any right available to you under the laws of India that cannot lawfully be excluded.

4. Our Chat and Calling Providers

4.1 Our customer chat and automation services across our messaging channels, including WhatsApp, Instagram, and Facebook, and our website chatbot, are operated through Superchat, a provider based in the European Union, whose servers are located in the European Union.

4.2 Our telephone calling support is operated through Superfone, a provider based in India, operated by TrueGrit Technologies Private Limited.

4.3 Depending on the channel you use, the data you share through these services, including your messages, voice, and other information, may be processed and stored in India or in the European Union. If in future we change a provider, we will inform you and update the relevant parts of this Policy, and we will make sure that any new provider is a reputed third party that respects and values our privacy standards and our policies and is approved by us. Any such change will be published on our Platform Updates page within 60 working days.

5. The AI Agent

5.1 Depending on the availability of our human team and our systems at the time, your first interaction on our chat or calling channels may be handled by an AI agent, which records your details and passes them to our human team for further handling. Our AI calling and chat support operate around the clock, on all days of the week.

5.2 An AI agent can make mistakes. If your matter is important or relates to a legal issue, we recommend that you contact us by email at the address best suited to your purpose, or speak with our human team during working hours.

6. Use of Data for Training and Quality

6.1 We may use certain chat and call material to train our customer care team and our AI chatbots and to improve the quality of our service.

6.2 Before any such material is used for training or quality purposes, we remove your personal identifying details, including your contact number, your address, and your name, so that the material used for training does not contain information that identifies you. You therefore do not need to be concerned that your personal information is used in this way.

7. No Professional Advice and No Guarantee

7.1 Our artificial intelligence and automation tools are provided for convenience, information, and support purposes only. They do not provide medical, legal, financial, psychological, or professional advice of any kind, and they are not a substitute for a consultation with our astrologer.

7.2 We do not guarantee the accuracy, completeness, or reliability of any response, output, or content generated by an artificial intelligence tool, and you should not rely on such output for any important personal, medical, legal, financial, business, or relationship decision.

8. Human Support

8.1 Our human customer care team is available during working hours, Monday to Saturday, from 10:00 a.m. to 6:00 p.m., Indian Standard Time, and you may reach our human support through the contact details set out in this Policy.

9. Cross Border Data Transfer

9.1 Where your data is processed or stored outside India, including in the European Union, through our chat, calling, or automation services, we carry out the transfer in accordance with the Digital Personal Data Protection Act, 2023 and any restriction notified by the Central Government, and we apply appropriate safeguards to protect your data.

10. Third Party Providers and Liability

10.1 Our chat, calling, and automation services rely on third party providers and platforms. To the extent permitted by the applicable law, we are not liable for any outage, interruption, error, delay, unauthorised third party access, or technical failure of such third party providers or platforms that is beyond our reasonable control.

11. Data Protection

11.1 All personal data processed through our chat, calling, and automation services is handled in accordance with our Privacy Policy and the Digital Personal Data Protection Act, 2023.

12. Changes to this Policy

12.1 We may update this Policy from time to time, and the updated version will be published on our website, with material changes also noted on our Platform Updates page.

13. Grievance Officer and Contact

13.1 For any question about this Policy, you may contact us at support@hindustanastro.com, or our Grievance Officer, Sukhpreet Singh, at grievanceofficer@hindustanastro.com or by phone at +91 9429691295. You may also reach us by WhatsApp at +91 9006006630. We acknowledge every request within five working days and work to resolve it within 30 days, with working days excluding Sundays and public holidays.

14. Governing Law

14.1 This Policy is governed by the laws of India.

© Hindustan Astro. All rights reserved. Governed by the laws of the Republic of India.