Exchange Policy

Hindustan Astro
Exchange Policy
Effective date: 1 March 2026
Last Updated: 29 June 2026

1. Scope and Acceptance

1.1 This Exchange Policy explains when and how an exchange is available for physical items purchased on our website, www.hindustanastro.com.

1.2 It forms part of our Terms of Service and is to be read together with our Return and Refund Policy and our Shipping Policy. By making any purchase, you confirm that you have read and accepted it.

2. When an Exchange Is Available

2.1 An exchange is available only where a physical item reaches you in a genuinely damaged or defective condition. A genuine defect means the item is broken, faulty, or materially different from what you ordered. Natural variation in colour, texture, size, finish, or appearance, which is normal for handcrafted and natural materials and can result from screen and lighting differences, is not a defect, as explained in our Disclaimer.

2.2 Where a physical item is received genuinely damaged or defective, you may choose either an exchange under this Policy or a refund under our Return and Refund Policy. The choice is yours.

3. Proof on Delivery

3.1 So that a genuine claim can be verified fairly and both sides are protected, you should keep valid proof of the condition of the parcel on arrival. The clearest proof is a continuous and unedited video taken while you open the sealed courier package, showing the package and the damage or defect as it is revealed.

3.2 If you cannot provide such proof, we will still consider your claim reasonably on the basis of any other evidence available and the rights given to you under the applicable law.

4. Return of the Item

4.1 An exchange is provided after the original item is sent back to and received at our registered office at 6th Floor, Unit No. 620, Cabin No. 2, Motia Royal Business Park, Ambala Chandigarh Expressway, Zirakpur, SAS Nagar, Punjab 140603, India, together with your order details and your proof.

4.2 Once we have received the returned item and verified the claim, we will approve the exchange.

5. Exchange Charges

5.1 In the case of an approved exchange, we do not charge you again for the cost of the item itself.

5.2 We may charge you the applicable delivery or shipping fee and any applicable Goods and Services Tax or other taxes payable on the exchange, and you agree to pay such charges before the exchanged item is dispatched.

6. Approval and Dispatch of the Exchange

6.1 After we approve the exchange and receive any applicable delivery fee and taxes, we dispatch the exchanged item within a reasonable period, subject to availability and to the delivery timelines set out in our Shipping Policy, with working days excluding Sundays and public holidays.

6.2 Where the same item is not available, we may, at our discretion and with your agreement, offer a suitable alternative or process a refund under our Return and Refund Policy.

7. Items Not Eligible for Exchange

7.1 Exchanges apply to physical items only. Consultations, webinars, electronic books, PDF files, and other digital deliverables are not eligible for exchange, and any remedy in respect of such items is governed by our Return and Refund Policy.

8. International Exchanges

8.1 For international orders, you remain responsible for all delivery or shipping fees, taxes, tariffs, customs duties, and import charges applicable to an exchange, and we are not liable for any delay, detention, seizure, or additional charge imposed by customs or any foreign authority.

9. Relationship with Other Policies

9.1 This Exchange Policy operates alongside our Return and Refund Policy and our Shipping Policy, and nothing in this Policy removes or limits any right available to you under the laws of India that cannot lawfully be removed or limited.

10. Grievance Officer and Contact

10.1 To make an exchange request, or for any question about this Policy, you may write to us at support@hindustanastro.com, or contact our Grievance Officer, Sukhpreet Singh, at grievanceofficer@hindustanastro.com or by phone at +91 9429691295. You may also reach us by WhatsApp at +91 9006006630. We acknowledge every request within five working days and work to resolve it within 30 days, with working days excluding Sundays and public holidays.

11. Governing Law

11.1 This Policy is governed by the laws of India.

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