Grievances

Hindustan Astro
Grievances
Effective date: 1 March 2026
Last Updated: 29 June 2026

1. Scope and Commitment

1.1 This Grievances policy explains how you may raise a grievance, complaint, or concern with Hindustan Astro, and how we handle it.

1.2 It forms part of our Terms of Service and is provided in keeping with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023. We are committed to addressing every grievance promptly, fairly, and transparently.

2. Grievance Officer

2.1 Our Grievance Officer is Sukhpreet Singh, who may be reached at our registered office at 6th Floor, Unit No. 620, Cabin No. 2, Motia Royal Business Park, Ambala Chandigarh Expressway, Zirakpur, SAS Nagar, Punjab 140603, India, or by phone at +91 9429691295.

2.2 For customer grievances and complaints, you may write to grievanceofficer@hindustanastro.com. For legal or official requests, including requests from a government, police, or judicial authority, you may write to legal@hindustanastro.com. You may also reach us by phone at +91 9429691295 or by WhatsApp at +91 9006006630.

3. How to Raise a Grievance

3.1 To raise a grievance, please write to us at support@hindustanastro.com or grievanceofficer@hindustanastro.com, and include your full name, your registered email address and mobile number, your order or transaction reference where it applies, a clear description of your concern, any relevant supporting material such as screenshots, and the outcome you are seeking.

3.2 We may ask you for additional information in order to verify and address your request.

4. Acknowledgment and Resolution Timelines

4.1 We acknowledge every grievance within five working days of receiving it and work to resolve it within 30 days, with working days excluding Sundays and public holidays.

5. Content and Removal Requests

5.1 If your grievance concerns content on our platform that you believe is unlawful or that infringes your rights, you may report it to legal@hindustanastro.com.

5.2 We will acknowledge such a report within five working days and act on it within the time required under the applicable law.

6. Data Protection Grievances

6.1 If your grievance concerns your personal information or the way we process it, you may write to us at privacy@hindustanastro.com and exercise the rights described in our Privacy Policy. If you are not satisfied with our response, you may approach the Data Protection Board of India in accordance with the rights available to you under the Digital Personal Data Protection Act, 2023.

7. Consumer Rights

7.1 Nothing in this policy removes or limits any right available to you as a consumer under the Consumer Protection Act, 2019, and if any provision of this policy conflicts with a mandatory right available to you under the applicable law, that right prevails to the extent required by law.

8. Good Faith Grievances

8.1 We ask that grievances be raised in good faith. The submission of knowingly false, fabricated, or misleading complaints may be addressed through the appropriate legal channels, although nothing in this policy restricts lawful consumer complaints, honest feedback, fair criticism, or any right available to you under the applicable law.

9. Governing Law

9.1 This policy is governed by the laws of India.

10. Updates

10.1 We may update this policy from time to time, and the updated version will be published on our website, with material changes also noted on our Platform Updates page.

© Hindustan Astro. All rights reserved. Governed by the laws of the Republic of India.