Refund policy

Hindustan Astro
Return and Refund Policy
Effective date: 1 March 2026
Last Updated: 29 June 2026

1. Scope and Acceptance

1.1 This Return and Refund Policy explains when a refund or return is and is not available for purchases made on our website, www.hindustanastro.com.

1.2 It forms part of our Terms of Service and is to be read together with our Exchange Policy, our Shipping Policy, our Consultation Terms, and the rights available to you under the Consumer Protection Act, 2019. By making any purchase, you confirm that you have read and accepted it.

2. Why Our Sales Are Final, and the Exceptions

2.1 Our consultations, reports, remedies, and astrology based items are personalised and prepared individually for you, so as a general rule all sales are final and our Services are not refundable. This is the normal position, and the limited grounds on which a refund is available are set out in Clauses 4 and 5 below.

2.2 We explain the reason openly so that you can decide before you buy. When you book a consultation, we reserve that date and time exclusively for you, and no other person can take that slot, so if it is cancelled or missed at your end both our time and that slot are lost. When you order a product, an electronic book, a yantra, or any other personalised or spiritual item, our work begins from the moment you submit your details and complete payment, even though the item may reach you a few days later. Because real effort and reserved time begin immediately, our sales are treated as final, except as set out below.

2.3 The exceptions where a refund is available are: (a) where a physical item reaches you genuinely damaged or defective, as set out in Clause 4, and (b) where a service or item is not delivered to you at all within the timeline set out in Clause 5. Nothing in this Policy removes any right available to you under the applicable law.

3. Delivery Timelines for Your Awareness

3.1 Physical goods within India are delivered within seven working days. Electronic books are delivered within seven working days. International physical goods are delivered within thirty working days. Working days exclude Sundays and public holidays, so a festival or government holiday is not counted.

3.2 These timelines apply to physical goods and electronic books only. Consultations and webinars follow the schedule given to you at the time of booking. The complete delivery terms are set out in our Shipping Policy.

4. Genuine Damage or Defect in a Physical Item

4.1 A refund or an exchange is available where a physical item reaches you in a genuinely damaged or defective condition. A genuine defect means the item is broken, faulty, or materially different from what you ordered. Natural variation in colour, texture, size, finish, or appearance, which is normal for handcrafted and natural materials and can also result from screen and lighting differences, is not a defect and is not a ground for a refund, as explained in our Disclaimer.

4.2 Where a physical item is received genuinely damaged or defective, you may choose either a refund under this Policy or an exchange under our Exchange Policy. The choice is yours.

4.3 So that a genuine claim can be verified fairly and both sides are protected, you should keep valid proof of the condition of the parcel on arrival. The clearest proof is a continuous and unedited video taken while you open the sealed courier package, showing the package and the damage or defect as it is revealed. If you cannot provide such proof, we will still consider your claim reasonably on the basis of any other evidence available and the rights given to you under the applicable law.

4.4 To make a claim, write to us at support@hindustanastro.com with your order details and your proof, and where we ask you to, send the affected item back to our registered office at 6th Floor, Unit No. 620, Cabin No. 2, Motia Royal Business Park, Ambala Chandigarh Expressway, Zirakpur, SAS Nagar, Punjab 140603, India. Once we receive the item and verify the claim, we approve the refund or the exchange.

5. Where a Service or Item Is Not Delivered

5.1 A refund is available where a service or item is not delivered to you at all within 60 working days of the scheduled delivery or scheduled service date given to you at the time of booking. This applies to consultations, webinars, electronic books, and physical items.

5.2 Our consultations are offered on an overbooked basis and are in consistently high demand, which can mean a waiting period of around three months, and this is disclosed to you in advance on our Platform Updates page and at the time of booking. Where a waiting period applies, we give you a scheduled date and, if needed, a revised scheduled date. As long as we are within the disclosed waiting period or the revised scheduled date we have given you, a refund on the ground of non delivery is not available, because the timing has been disclosed to you and accepted by you at booking.

5.3 If we fail to deliver the consultation, service, or item by the revised scheduled date we have given you, or within 60 working days of the scheduled date where no revised date applies, you become eligible for a refund under this Clause, unless we have kept you informed of a further delay or revised schedule that you have accepted.

5.4 The 60 working day period is counted from the scheduled date given to you at booking, not from the date of payment. Working days exclude Sundays and public holidays.

6. Delays and Lost Shipments

6.1 Once an order has been handed to the courier or shipping service, delivery is in the hands of that service. We are not responsible for a delay caused by the courier, by customs, or by any circumstance beyond our reasonable control.

6.2 Where a shipment is officially confirmed as lost by the courier, we will coordinate with the courier to investigate, and we will either arrange a replacement or, where a replacement is not possible, process a refund of the price of the item, in addition to any remedy required under the applicable law.

7. International Shipping Charges

7.1 International shipping is charged in two parts, a standard international shipping fee charged at checkout, and a second variable amount that may apply depending on prevailing pricing and cross border conditions, which our team will discuss with you after the order is placed and may ask you to pay before dispatch. Because this additional amount is disclosed to you in advance, it is not refundable once the order is placed.

8. Refund Method and Timeline

8.1 Where a refund is approved, it is processed to the same payment method and the same account used at the time of purchase, and the approved amount is returned to that source within seven working days after approval, with working days excluding Sundays and public holidays.

9. Charges That Are Not Refunded

9.1 A refund covers the price of the service or item. The payment gateway fee, the platform fee, the processing fee, and any applicable Goods and Services Tax or other taxes are not refunded, except to the extent that a refund of them is required under the applicable law.

9.2 Any customs duties or import charges that we may have paid on your behalf are also not refunded, except to the extent that a refund of them is ordered under the law.

10. Payment Gateway

10.1 Payments on our website are processed through third party payment gateways, and we are not responsible for any failure, delay, deduction, or error caused by a payment gateway, a bank, or any other processor. If you experience a payment related issue, you may write to us at support@hindustanastro.com, and we will make reasonable efforts to assist you, although final resolution rests with your bank or payment provider.

11. Nature of Our Services

11.1 Our consultations, predictions, and spiritual remedies based on Lal Kitab are offered for spiritual belief and guidance, and we do not guarantee any specific result or outcome. This does not affect your right to a refund on the limited grounds set out in this Policy or any right available to you under the applicable law.

12. How to Request a Refund

12.1 To make a refund request, or for any question about this Policy, you may write to us at support@hindustanastro.com, or contact our Grievance Officer, Sukhpreet Singh, at grievanceofficer@hindustanastro.com or by phone at +91 9429691295. You may also reach us by WhatsApp at +91 9006006630. We acknowledge every request within five working days and work to resolve it within 30 days, with working days excluding Sundays and public holidays.

13. Statutory Rights

13.1 Nothing in this Policy removes or limits any right that you hold under the laws of India that cannot lawfully be removed or limited. If any provision of this Policy conflicts with a mandatory consumer right under the applicable law, that right prevails to the extent required by law.

14. Governing Law

14.1 This Policy is governed by the laws of India.

© Hindustan Astro. All rights reserved. Governed by the laws of the Republic of India.