Effective Date: 1 March 2026
Last Updated: 25 September 2026

1. Scope and Acceptance

1.1 This Refund Policy ("Policy") sets out when a return, a refund or an exchange is available for any Service or Product purchased on www.hindustanastro.com. It forms part of our Terms of Service, and capitalised words used in this Policy have the meaning given in those Terms.

1.2 This Policy is to be read together with our Shipping Policy and our Terms of Service. By making a booking or placing an order, you confirm that you have read and accepted this Policy.

1.3 In this Policy, "working day" means any day other than a Sunday or a public holiday in India.

2. All Sales Are Final

2.1 Our Consultations and personalised reports are prepared individually for you. When you book a Consultation, that date and time is reserved exclusively for you, and no other person can take that slot. When you order a personalised report, our work begins from the moment you submit your details and complete payment, even though the report may reach you some days later. An electronic book is delivered in a digital form that cannot be returned once it is delivered.

2.2 For these reasons all sales are final, and a booking or order cannot be cancelled by you once payment is made. A refund or an exchange is available only on the grounds set out in Clauses 4, 5, 6 and 7, or where a refund is required by law.

2.3 A request to reschedule a Consultation is considered at our discretion and is subject to the availability of our astrologer.

3. Situations Where No Refund Is Due

3.1 No refund is due in any of the following situations: (a) a change of mind after payment, (b) dissatisfaction with any analysis, prediction, advice or outcome, since no result is guaranteed, (c) incorrect or incomplete birth details, contact details or delivery details provided by you, (d) a Consultation or Webinar missed for reasons on your side, (e) a session ended or access terminated because of your misconduct or breach of our Terms of Service, (f) natural variation in the colour, texture, size or finish of a Product, which is not a defect, (g) a personalised report, an electronic book or any other digital item that has been delivered to you, and (h) a delay within a waiting period or revised schedule that has been disclosed to you.

4. Damaged or Defective Physical Items

4.1 A refund or an exchange is available where a physical item reaches you in a genuinely damaged or defective condition. A genuine defect means that the item is broken, faulty or materially different from what you ordered.

4.2 Natural variation in colour, texture, size, finish or appearance is normal for handcrafted and natural materials and can also result from screen and lighting differences. It is not a defect, as explained in Clause 19 of our Terms of Service.

4.3 Where a physical item is received genuinely damaged or defective, you may choose either a refund under this Clause or an exchange under Clause 5. The choice is yours.

4.4 So that a claim can be verified fairly, you should keep proof of the condition of the parcel on arrival. The clearest proof is a continuous and unedited video taken while you open the sealed courier package, showing the package and the damage or defect as it is revealed. If you cannot provide such a video, we shall still consider your claim reasonably on the basis of any other evidence available.

4.5 To make a claim, you shall write to us through our Contact Information page promptly after delivery, with your order details and your proof.

4.6 Where we ask you to, you shall send the item back to the address stated on our Contact Information page, unused and in its original packaging with all of its contents. You shall pay the courier charge for the return at the time of sending, and once your claim is approved we shall reimburse the reasonable courier charge on proof of payment.

4.7 Once we have received the item and verified the claim, we shall approve the refund or the exchange.

5. Exchanges

5.1 Exchanges apply to physical items only, including physical books, and only on the ground set out in Clause 4. Consultations, Webinars, personalised reports, electronic books and other digital items are not eligible for exchange.

5.2 In an approved exchange, we do not charge you again for the item, and we bear the delivery fee for sending the exchanged item to you.

5.3 After approval, we shall dispatch the exchanged item within a reasonable period, subject to availability and to the delivery timelines in our Shipping Policy.

5.4 Where the same item is not available, we may, with your agreement, offer a suitable alternative, or we shall process a refund under this Policy.

5.5 For an international exchange, any customs duties, tariffs and import charges imposed by the destination country remain payable by you, and we are not liable for any delay, detention, seizure or additional charge imposed by customs or any foreign authority.

6. Failure to Deliver

6.1 A refund is available where a Service or Product is not delivered to you at all within 30 working days of its scheduled date. This applies to Consultations, Webinars, personalised reports, electronic books and physical items, including physical books.

6.2 The scheduled date of a Consultation or Webinar is the date given to you at booking. The scheduled date of a Product is the last day of the delivery timeline stated in our Shipping Policy. The period of 30 working days is counted from the scheduled date and not from the date of payment.

6.3 Consultations are in high demand, and a waiting period of around 3 months may apply, as disclosed in our Terms of Service and at the time of booking. Where a waiting period applies, we give you a scheduled date and, where needed, a revised scheduled date.

6.4 While we are within the disclosed waiting period or a revised scheduled date given to you, a refund under this Clause is not available, because the timing has been disclosed to you and accepted by you at booking.

6.5 If we fail to deliver by the revised scheduled date, or within 30 working days of the scheduled date where no revised date applies, you become eligible for a refund under this Clause, unless we have informed you of a further revised schedule and you have accepted it.

7. Cancellation by Us and Payment Errors

7.1 Where we cancel a booking or order for a reason not attributable to you and do not offer an alternative date or a replacement, we shall refund the price paid.

7.2 Where an amount is debited more than once for the same order, or is debited for an order that did not complete, we shall refund the excess amount in full once it is confirmed with the payment gateway.

8. Delays and Lost Shipments

8.1 Once an order has been handed to the courier, delivery is in the hands of that service. A delay caused by a Force Majeure Event, by customs, or by reasons on your side, such as incorrect details or an unavailable recipient, is not a ground for a refund. Any other delay is governed by Clause 6.

8.2 Where a shipment is officially confirmed as lost by the courier, we shall coordinate with the courier to investigate, and we shall either arrange a replacement or, where a replacement is not possible, refund the price of the item.

9. International Shipping Charges

9.1 International shipping is charged in 2 parts, a standard international shipping fee charged at checkout, and a variable amount that may apply depending on prevailing pricing and cross border conditions. Our team shall discuss the variable amount with you after the order is placed and may ask you to pay it before dispatch.

9.2 Because the variable amount is disclosed to you in advance, it is not refundable once the order is placed, except where a full refund is due under Clause 11.2.

10. Refund Method and Timeline

10.1 An approved refund is made to the same payment method and the same account used at the time of purchase. We do not refund in cash or to any other account.

10.2 We process an approved refund within 7 working days of approval. The time taken for the amount to appear in your account depends on your bank or payment provider.

11. Charges Not Refunded

11.1 A refund covers the price paid for the Service or Product.

11.2 Where a refund is due because a physical item reached you genuinely damaged or defective, because we failed to deliver, or because we cancelled your booking or order, we refund the full amount you paid to us for that Service or Product, including taxes and shipping charges, without any deduction.

11.3 In any other case where we agree to a refund, payment gateway fees, platform fees and processing fees charged by third parties are not refunded, and taxes are refunded only to the extent that we are able to adjust or recover them under the applicable tax law, except where the law requires otherwise.

11.4 Customs duties and import charges, including any that we may have paid on your behalf, are not refunded, except where a refund of them is ordered under the law.

12. Payment Gateways and Chargebacks

12.1 Payments are processed by third party payment gateways. We are not responsible for any failure, delay, deduction or error caused by a gateway, a bank or any other processor. We shall make reasonable efforts to assist you, although final resolution of such an issue rests with your bank or payment provider.

12.2 You shall contact us and allow us a reasonable opportunity to resolve the matter before raising any chargeback or payment dispute, as set out in our Terms of Service.

13. How to Make a Request

13.1 Every refund or exchange request shall be sent in writing through the details on our Contact Information page, with your order number, the reason for the request and any supporting proof.

13.2 If you are not satisfied with our response, you may write to our Grievance Officer, whose details and response timelines appear on our Contact Information page.

14. Statutory Rights

14.1 Nothing in this Policy removes or limits any right available to you under the Consumer Protection Act, 2019 or any other law of India that cannot lawfully be removed or limited. If any provision of this Policy conflicts with such a right, that right shall prevail to the extent required by law.

15. Governing Law

15.1 This Policy is governed by the laws of India, and Clause 25 of our Terms of Service applies to any dispute arising from it.