Terms of service

Hindustan Astro

Terms of Service

Effective Date: [23/02/2026]

Last Updated: [29/02/2026]

1. Introduction and Acceptance

1.1 This website, www.hindustanastro.com, together with all of its content, products, services, and pages (collectively, the “Platform”), is owned and operated by Hindustan Astro (“we,” “us,” “our,” or the “Company”), having its registered office at 6th Floor, Unit No. 620, Cabin No. 2, Motia Royal Business Park, Ambala Chandigarh Expressway, Zirakpur, SAS Nagar, Punjab — 140603, India.

1.2 You may contact us at contact@hindustanastro.com for general matters, at legal@hindustanastro.com for legal matters, or by telephone at +91-9006006630.

1.3 By accessing this Platform, booking a consultation, purchasing any product or service, joining a webinar, using our chat services, or using our content in any manner, you confirm that you have read, understood, and agreed to these Terms of Service and to all of our other published policies, namely our Privacy Policy, Return and Refund Policy, Shipping Policy, Consultation Terms, Content and Publishing Terms, Fair Use and Reputation Terms, Webinar and Learning Session Terms, Legal Notice, Disclaimer, Cookies and Tracking notice, Grievances and Compliance policy, Platform Updates page, Exchange Policy, and Artificial Intelligence and Automation Policy. Each of these policies forms part of these Terms, and together they constitute the entire agreement between you and the Company.

1.4 You further confirm that you have reviewed the Platform Updates page, which carries the latest and binding information about our services, features, availability, scheduling, restricted destinations, and policies. If you do not agree with any part of these Terms or any policy referred to above, you must not use this Platform and must discontinue access immediately.

2. Eligibility

2.1 You may use this Platform only if you are at least eighteen (18) years of age and are legally competent to enter into a binding contract under the Indian Contract Act, 1872.

2.2 Use of this Platform by any person below the age of eighteen (18) is strictly prohibited. If we become aware that a minor has provided personal information, we will delete it in accordance with the Digital Personal Data Protection Act, 2023.

3. Nature of Services

3.1 We provide astrology-based content, horoscopes, video-call consultations, in-person consultations, written reports, webinars, electronic books, physical books, remedies, and related products and services, all of which are offered strictly for entertainment, spiritual, and informational purposes.

3.2 Nothing on this Platform constitutes medical, legal, financial, psychological, psychiatric, or scientific advice, and nothing on this Platform may be relied upon as such advice.

3.3 Any guidance shared by an astrologer is spiritual and interpretive in nature, may include symbolic, traditional, or imaginative explanation as a normal part of astrological practice, and must never be treated as professional or factual advice.

3.4 Owing to the inherent and personal nature of these services, we do not promise, guarantee, or warrant any particular result, prediction, accuracy, or outcome.

4. Scheduling, Delays, and Cancellations

4.1 Consultations and webinars may be delayed, rescheduled, or cancelled by reason of the health of the astrologer or host, an emergency, a network or technical problem, a government restriction or lockdown, a war situation, or any other circumstance beyond our reasonable control.

4.2 In any such case, we will make reasonable efforts to reschedule the consultation or webinar, and a delay, rescheduling, or cancellation of this kind does not by itself entitle you to a refund, except as expressly provided in our Return and Refund Policy or where a refund is required under the applicable laws of India.

5. Images, Descriptions, and Product Representation

5.1 All images, photographs, illustrations, descriptions, and product or service names shown on this Platform are provided for illustration, advertisement, and marketing purposes only.

5.2 They do not guarantee that you will receive an identical item, product, appearance, or result, and the actual item or service may differ in appearance, colour, size, material, or form. You agree not to treat any image or name as a binding description.

6. Artificial Intelligence Content

6.1 We use artificial intelligence to create or assist in creating some of the photographs, videos, images, and other content shown on this Platform, in our services, and in our marketing.

6.2 You acknowledge that artificial intelligence, and the persons involved in our work, can make mistakes, and we do not accept full or absolute responsibility for any error, inaccuracy, distortion, or unintended outcome arising from such content.

6.3 If you find that any such content contains a mistake, is harmful, or includes your personal information or likeness, you may request its removal by writing to legal@hindustanastro.com, and we will review and act on your request reasonably and in accordance with the applicable law. Nothing in this clause removes any right available to you under the laws of India that cannot lawfully be excluded.

7. AI-Assisted Chat and Automation Services

7.1 Our customer chat and automation services across our social media platforms, including WhatsApp, Instagram, and Facebook, and our website chatbot, are operated through a third-party service provider based in the United States, and your data may be processed and stored on servers located in the United States.

7.2 Such cross-border processing and storage is carried out in accordance with the Digital Personal Data Protection Act, 2023 and appropriate safeguards, and by using our chat services you consent to the processing and storage of your data outside India.

7.3 Further detail is set out in our Privacy Policy and our Artificial Intelligence and Automation Policy.

8. Payments

8.1 Payments on this Platform are processed through third-party payment gateways, and we do not store your card details on our own systems.

8.2 We are not responsible for any failure, delay, deduction, or error caused by a payment gateway, a bank, or any other processor. If you experience a payment-related issue, you may contact us at contact@hindustanastro.com, and we will make reasonable efforts to assist you, although final resolution rests with your bank or payment provider.

8.3 Checkout is handled by these third-party gateways, which support multiple currencies, including the US Dollar and the Euro, as well as Apple Pay and PayPal for international payments.

9. No-Refund Policy and Limited Exceptions

9.1 All sales made through this Platform are final. Owing to the personalised nature of our services, all payments are non-refundable, except in the limited circumstances expressly set out in our Return and Refund Policy and our Exchange Policy, or where a refund is required under the applicable laws of India.

9.2 By completing any purchase, you acknowledge and accept this position.

10. Shipping, International Orders, and Duties

10.1 We ship physical items worldwide, except to destinations that are restricted as set out in Clause 11 and as published on our Platform Updates page.

10.2 We do not take responsibility for any delay in delivery once an order has been handed to the courier or shipping service, and you cannot claim a refund for a late delivery, or where a shipment is lost, held, delayed, or stuck by the courier or shipping service provider for any reason beyond our reasonable control, including a war situation, a lockdown, or a cross-border tension.

10.3 International shipping is charged in two parts. A standard international shipping fee is charged at checkout. A second, variable shipping amount may apply depending on prevailing pricing and cross-border conditions at the time of your order, and our team will discuss this with you after the order is placed and may request you to pay the additional amount. You acknowledge that, once an order is placed, you cannot claim a refund on the ground of this additional international shipping charge, as it is disclosed to you in advance.

10.4 For all international orders, you alone are responsible for all taxes, tariffs, customs duties, and import charges, and any courier or shipping fee we charge is separate from and does not include such government-levied charges. We are not liable for any delay, detention, seizure, or additional charge imposed by customs or any foreign authority. Our complete delivery terms and our Importer Exporter Code are set out in our Shipping Policy.

11. Restricted Countries and Orders

11.1 We do not currently offer our services or sales to Pakistan or to Bangladesh, and the current list of restricted destinations is published and maintained on our Platform Updates page.

11.2 If an order is nevertheless placed from Pakistan or Bangladesh, or from any other restricted destination, and a refund becomes due, we will deduct a penalty of fifty percent (50%) of the order value, together with the payment gateway fee, the platform fee, the service fee, and any applicable Goods and Services Tax or other taxes, all of which are non-refundable, and the remaining balance, if any, will be refunded to the original payment source. The applicable percentages and fees may change from time to time as published on our Platform Updates page.

12. Recording Policy

12.1 Our video-call consultations and in-person consultations are fully private, and we do not record the audio or video of any consultation.

12.2 We record audio and video only during webinars, and your participation in any webinar is governed by our Webinar and Learning Session Terms.

12.3 You may not record, screenshot, capture, or reproduce any audio or video of any consultation, webinar, or session in any form, unless you have first obtained written permission from the Company bearing its official stamp and the signature of an authorised signatory. Any unauthorised recording may attract action under the Copyright Act, 1957 and the Bharatiya Nyaya Sanhita, 2023.

13. Acceptable Use

13.1 You agree that you will not use this Platform for any unlawful purpose under the Bharatiya Nyaya Sanhita, 2023 or any other applicable law, will not impersonate any person or entity, will not upload or transmit content that is defamatory, obscene, hateful, or harmful to the dignity of any individual or community, will not attempt to gain unauthorised access to any part of the Platform or its systems in violation of the Information Technology Act, 2000, will not use bots, scrapers, crawlers, or other automated tools without our written consent, will not collect or harvest the personal information of other users, will not disrupt the functioning of the Platform, will not copy, reproduce, sell, or exploit any part of our content in violation of the Copyright Act, 1957, and will not publish or spread false or misleading claims about our services or our Company.

14. Intellectual Property

14.1 All content on this Platform, including its text, graphics, logos, icons, images, audio, video, data, and software, belongs to us or to our licensors and is protected under the Copyright Act, 1957.

14.2 The name “Hindustan Astro” and its associated marks are trademarks claimed by Hindustan Astro, and an application for registration of the mark under the Trade Marks Act, 1999 is intended to be filed.

14.3 You are granted only a limited, non-exclusive, non-transferable, and revocable permission to access and use the Platform for your personal, non-commercial purposes, and no other right is granted to you.

15. Third-Party Links and Services

15.1 This Platform may contain links to third-party websites or may use third-party services, and we have no control over, and accept no responsibility for, their content or practices. Any dealing with such third parties is entirely at your own risk and subject to their own terms.

16. Limitation of Liability

16.1 To the fullest extent permitted by the laws of India, we are not liable for any indirect, incidental, special, punitive, or consequential loss or damage arising out of or in connection with your use of the Platform or our services.

16.2 Our total aggregate liability for any claim shall not exceed the amount you actually paid to us for the specific service that gave rise to the claim during the thirty (30) days immediately before the claim arose.

16.3 Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded under the laws of India.

17. Indemnification

17.1 You agree to indemnify, defend, and hold harmless the Company from and against any claim, demand, liability, loss, or expense, including reasonable legal costs, arising from your breach of these Terms, your violation of any law or the rights of any third party, or any content you submit or transmit through the Platform.

18. Platform Updates

18.1 All changes to our services, all service notices, the availability or temporary unavailability of any feature, product, or book, the current list of restricted destinations, and all revisions to our policies are published on our Platform Updates page.

18.2 It is your responsibility to review that page before placing any order, as the information published there is the latest and binding information about our services, features, and policies. Publication on the Platform Updates page is treated as valid and sufficient notice to you, and we are not required to notify you individually of any change.

19. Governing Law, Arbitration, and Jurisdiction

19.1 These Terms are governed by and interpreted in accordance with the laws of the Republic of India.

19.2 Any dispute arising out of or relating to these Terms shall first be addressed through good-faith discussion within thirty (30) days of a written notice sent to legal@hindustanastro.com. If the dispute remains unresolved, it shall be referred to and finally settled by arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, with the seat and venue of arbitration at SAS Nagar (Mohali), Punjab, and the proceedings conducted in English.

19.3 This arbitration provision does not limit any remedy available to you as a consumer under the Consumer Protection Act, 2019, which you remain free to pursue.

19.4 Subject to the above, the competent courts at SAS Nagar (Mohali), Punjab, having territorial jurisdiction over Zirakpur, shall have exclusive jurisdiction over any matter arising from these Terms.

20. Termination

20.1 You may close your account at any time by writing to contact@hindustanastro.com.

20.2 We may suspend or permanently terminate your access at any time, with or without notice, if you breach these Terms or any applicable law, and upon termination all permissions granted to you under these Terms shall end immediately.

21. Grievance and Nodal Officer

21.1 In keeping with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, our Grievance Officer and Nodal Officer is Ivan, who may be contacted at legal@hindustanastro.com or +91-9006006630, at the registered office stated above. We acknowledge every grievance within twenty-four (24) hours and work to resolve it within thirty (30) days.

22. Severability and Entire Agreement

22.1 If any provision of these Terms is held to be invalid, unlawful, or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.

22.2 These Terms, together with all policies referred to in Clause 1.3, constitute the entire agreement between you and Hindustan Astro and supersede any earlier agreement or understanding.

© Hindustan Astro. All rights reserved. Governed by the laws of the Republic of India.