Effective Date: 1 March 2026
Last Updated: 25 September 2026

1. Introduction and Acceptance

1.1 These Terms of Service ("Terms") govern your access to and use of www.hindustanastro.com (the "Website") and every consultation, webinar, personalised report, book, product and related service offered by Hindustan Astro ("Hindustan Astro", "we", "us" or "our") (together, the "Services").

1.2 By accessing the Website, booking a Consultation, registering for a Webinar, placing an order or using any Service, you agree to be bound by these Terms and by our Privacy Policy, Refund Policy, Shipping Policy, Legal Notice and Contact Information page (together, the "Policies"), each of which forms part of these Terms. If you do not agree, you must not use the Website or the Services.

1.3 These Terms are an electronic record under the Information Technology Act, 2000 and the rules made under it, and do not require a physical or digital signature.

1.4 You should read these Terms before every booking or order. The version published on the Website at the time of your booking or order applies to it.

2. Definitions and Interpretation

2.1 "Consultation" means a video call consultation or an in person consultation with our astrologer.

2.2 "Webinar" means any class, webinar, workshop, masterclass, seminar, training programme or learning session conducted by us, whether online, in person or hybrid, individual or group, live or recorded.

2.3 "Product" means any personalised report based on a birth chart, any astrology book in physical or electronic form, and any other physical or digital item sold on the Website.

2.4 "Content" means all text, reports, books, guidance, images, audio, video, recordings, slides, worksheets, designs and other material made available by us.

2.5 "Force Majeure Event" means any event beyond our reasonable control, including natural disaster, epidemic, war, civil unrest, government action, strike, or failure of power, network or third party services.

2.6 "working day" means any day other than a Sunday or a public holiday in India.

2.7 Headings are for convenience only. The word "including" means including without limitation. If these Terms and a Policy conflict on the specific subject of that Policy, the Policy shall prevail on that subject.

3. Eligibility

3.1 You must be at least 18 years of age and competent to contract under the Indian Contract Act, 1872.

3.2 A Service for a person under 18 may be requested only by a parent or lawful guardian, who accepts these Terms on behalf of the minor.

3.3 If you use the Services from outside India, you are responsible for compliance with the laws of your own country.

4. Nature of the Services

4.1 The Services, including any advice given under Lal Kitab, are based on traditional Lal Kitab astrology and are offered for spiritual, educational and informational purposes only.

4.2 Astrology is interpretive. Nothing in the Services constitutes medical, legal, financial, investment, psychological, psychiatric, therapeutic or other professional advice, and you should consult a qualified professional for any such matter.

4.3 We do not guarantee any result, prediction or outcome, including any financial, business, relationship, health or legal outcome. You remain solely responsible for your own decisions and actions.

4.4 Results vary between individuals and depend on factors including personal effort, free will, timing and circumstances beyond our control.

4.5 During a Consultation or Webinar, our astrologer may use illustrative examples, symbolic narratives or hypothetical scenarios, including examples of persons with particular planetary positions. These are explanatory tools only. They may be fictional, generalised or anonymised. They are not statements of fact about you or any other person, and they are not instructions, accusations, moral judgments or promises.

4.6 No Service, advice or Product is claimed or intended to diagnose, treat, cure or prevent any disease or condition, and every Service is offered consistently with the Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954.

4.7 Astrology is a matter of belief and personal faith and not of scientific proof. Any advice given under Lal Kitab is offered on that basis, and no miraculous or supernatural result is claimed or implied.

4.8 You shall not delay, stop or change any medical treatment, medication or professional care on the basis of anything in the Services. In an emergency, you should contact the appropriate emergency service or a qualified professional immediately.

4.9 Our books and Webinars are educational. We do not guarantee any level of learning, skill, income or professional success from them, and completing a book or a Webinar does not confer any professional qualification or licence unless we expressly state otherwise in writing.

5. Information You Provide

5.1 You shall provide accurate and complete information, including your name, contact details, delivery address and the date, time and place of birth of the person for whom a Service is requested.

5.2 Our analysis depends entirely on the birth details you provide. We are not responsible for any analysis, report or advice based on incorrect or incomplete details, and no refund or repeat session shall be due on that ground.

5.3 Where you provide the details of another person, you confirm that you have that person's consent, or that you are the parent or lawful guardian of a minor.

6. Bookings and Scheduling

6.1 Before booking, you may contact us through our Contact Information page to confirm available times.

6.2 A Consultation is confirmed only on receipt of full payment and is subject to the availability of our astrologer. We give you a scheduled date and time at booking, and by completing the booking you accept that schedule.

6.3 Consultations are in high demand, and a waiting period of around 3 months may apply. Where it applies, we shall give you a scheduled date or a revised scheduled date, and you accept this waiting period when you book.

6.4 We may delay, reschedule or cancel a Consultation or Webinar for reasons including the health of our astrologer, an emergency, a technical or network failure, or a Force Majeure Event. We shall use reasonable efforts to notify you and to offer the next available date. Such a change does not by itself entitle you to a refund, except as provided in our Refund Policy.

6.5 We may refuse or cancel any booking or order, including where information is false, payment is not received, or delivery is unlawful or not reasonably possible. Where we cancel for a reason not attributable to you, any refund shall be made in accordance with our Refund Policy.

7. Missed Sessions

7.1 If you miss a scheduled Consultation for reasons on your side, the session may be treated as completed and no refund shall be due.

7.2 If you do not join a Webinar within 15 minutes of its start time for reasons on your side, including scheduling, device, internet or travel issues, the session may be treated as completed and no refund shall be due.

7.3 This Clause does not apply where the failure is caused by us or by a technical issue on our side. In that case we shall reschedule the session, or our Refund Policy shall apply.

8. Prices and Payment

8.1 Prices are displayed on the Website, and whether a price includes tax is shown at the point of purchase. Goods and Services Tax and any other taxes are charged as required by law.

8.2 We may change any price at any time. A change does not affect an order that is already confirmed.

8.3 Where a price is displayed in obvious error, we may cancel the order and refund the amount paid.

8.4 We accept payment by UPI, credit and debit cards, net banking, wallets, international cards and Apple Pay, all processed through Razorpay, and by PayPal. The modes available for your order are shown at checkout. We do not store your card details, and we are not liable for any failure, delay, deduction or error caused by a payment gateway, a bank or any other processor. We shall make reasonable efforts to assist you with any payment issue.

8.5 International orders may carry an additional variable shipping charge, and all customs duties and import charges are payable by you, as set out in our Shipping Policy.

8.6 You shall not raise a chargeback or payment dispute without first contacting us and allowing us a reasonable opportunity to resolve the matter. We may contest any chargeback using your order and communication records.

9. Refunds, Exchanges and Shipping

9.1 Our Consultations and personalised reports are prepared individually for you, our work begins once your payment is made, and an electronic book cannot be returned once it is delivered. For these reasons all sales are final, except on the limited grounds set out in our Refund Policy, namely a physical item that reaches you genuinely damaged or defective, or a Service or Product that is not delivered within the timeline stated there, or where a refund is required by law.

9.2 Exchanges of physical items are governed by our Refund Policy.

9.3 Delivery of physical and digital items is governed by our Shipping Policy.

10. Consultations

10.1 Consultations are private and confidential. We do not record the audio or video of a Consultation without your permission. Where you permit a recording, we use it only for quality and training purposes and handle it under our Privacy Policy.

10.2 You shall not record, screenshot, reproduce, publish or share any part of a Consultation without our prior written permission.

10.3 A recording made without our permission is a breach of these Terms. We may end the session and enforce any right or remedy available to us under the law.

10.4 You shall not publish, broadcast or misrepresent any part of a Consultation in a misleading, defamatory or harmful manner. This does not restrict your right to share your honest experience or to raise a genuine complaint.

10.5 You shall behave respectfully at all times. We may end a session immediately in the event of harassment, abusive language, threats or inappropriate conduct, and the session shall then be treated as completed.

11. Webinars

11.1 This Clause applies to every Webinar in every format.

11.2 A Webinar may be recorded, and we shall inform you at the time of recording. By joining a recorded Webinar after that notice, you consent to the recording.

11.3 A recording may include audio, video, screen content, your name or username, your image, your voice, your chat messages and your questions.

11.4 We may use Webinar recordings, in whole or in part and in edited form, for education, training, quality, documentation, promotion and marketing, provided that no edit intentionally distorts the original context. We shall use your name, image or testimonial in advertising only with your separate consent.

11.5 If you do not wish your image or voice to be recorded, you may keep your camera and microphone off, or write to us before the session so that reasonable arrangements can be made.

11.6 Once a recording is published on an external platform, removal may not always be possible. We shall consider any removal request reasonably and in accordance with the law.

11.7 You shall not record, screenshot, livestream, photograph, transcribe, reproduce, upload, distribute or commercially use any Webinar or its material, on any platform or channel. Personal notes for your private use are permitted.

11.8 We do not intentionally disclose the confidential personal information of any individual during a Webinar.

11.9 Webinars may be hosted on third party platforms, and we are not liable for any outage, interruption or failure of those platforms.

11.10 You shall follow the reasonable instructions of the host and respect the privacy of other participants. We may mute, remove or suspend any participant who disrupts a Webinar or breaches these Terms.

12. Intellectual Property

12.1 All Content, and the Hindustan Astro name, logo and branding, are owned by us or our licensors and are protected by copyright and other applicable laws. We do not claim any registered trade mark.

12.2 We grant you a limited, personal and revocable licence to access the Content for your own private use. You may not transfer this licence, and no ownership or commercial right passes to you.

12.3 You shall not copy, reproduce, modify, republish, distribute, share, forward, resell or commercially use any Content, including any electronic book or personalised report, or create any course, training programme or product derived from it, without our prior written permission. An electronic book is licensed for the personal use of the purchaser only.

12.4 In the event of unauthorised use, we may seek any remedy available under the law, including injunction, damages and removal of the infringing material.

13. Reviews and Feedback

13.1 Where you submit a review, rating or feedback, you grant us a free, worldwide and perpetual licence to use, publish and display it in connection with our business.

13.2 We shall publish your name or image with a review in advertising only with your separate consent.

13.3 Reviews and testimonials published by us reflect the personal experience and opinion of the individual who gave them. They are not a promise or guarantee that you will have a similar experience or result.

14. Acceptable Use

14.1 You shall not (a) use the Website or the Services for any unlawful purpose, (b) provide false information or impersonate any person, (c) attempt unauthorised access, interfere with the Website, transmit harmful code, or use bots or scrapers, (d) collect the personal information of other users, (e) infringe the rights of any person, or (f) publish any knowingly false or defamatory statement about us or our astrologer.

14.2 Nothing in these Terms restricts honest reviews, fair criticism or genuine complaints.

15. Communications

15.1 By using the Services, you agree to receive service communications, including booking confirmations, schedules and order updates, by email, telephone, SMS and WhatsApp.

15.2 We send promotional communications only with your consent, which you may withdraw at any time without affecting any Service you have purchased.

16. Artificial Intelligence

16.1 Some of our chat and calling support is handled by an AI agent, and some Content may be created or assisted by artificial intelligence. Artificial intelligence can make mistakes. For any important or legal matter, you should write to us by email.

16.2 If any such Content contains an error, or includes your personal information or likeness, you may request its correction or removal through our Contact Information page.

16.3 To the extent permitted by law, we do not accept responsibility for any error, inaccuracy or distortion in Content created or assisted by artificial intelligence.

17. Third Party Services and Links

17.1 The Website may link to or rely on third party websites, platforms and services. We do not control them and are not responsible for their content, availability, security or practices. Your dealings with them are subject to their own terms.

18. Privacy

18.1 We process your personal data in accordance with our Privacy Policy and the Digital Personal Data Protection Act, 2023.

19. Disclaimer of Warranties

19.1 The Website and the Services are provided "as is" and "as available". To the extent permitted by law, we disclaim all warranties, express or implied, including as to accuracy, results, fitness for a particular purpose and uninterrupted or error free availability.

19.2 Product images on the Website are for illustrative purposes only. The actual item may differ in colour, texture, size, finish or appearance because of natural materials, handcrafted work, production differences, lighting conditions and screen settings. Such natural variation is normal. It is not a defect, and it is not a ground for a refund or an exchange. A refund or an exchange is available only where a physical item is genuinely damaged or defective, as set out in our Refund Policy.

19.3 We give no warranty or guarantee on any Product, unless one is expressly stated on the Product page.

19.4 We may use our product images, photographs and related material in our marketing and promotional content.

20. Limitation of Liability

20.1 To the extent permitted by law, we shall not be liable for any indirect, incidental, consequential, special, emotional or business loss arising from the Website, the Services, the Products, or any decision you make in reliance on them.

20.2 Our total liability for any claim shall not exceed the amount you paid for the specific Service or Product giving rise to that claim.

20.3 Nothing in these Terms excludes or limits liability for fraud, for wilful misconduct, or for any liability that cannot lawfully be excluded or limited, including under the Consumer Protection Act, 2019.

21. Indemnity

21.1 You shall indemnify us and hold us harmless against any claim, loss, liability or expense, including reasonable legal costs, arising from your breach of these Terms, your violation of any law, or your infringement of the rights of any third party.

22. Force Majeure

22.1 We shall not be liable for any delay or failure in performance caused by a Force Majeure Event, and our time for performance shall be extended for the duration of that event.

23. Suspension and Termination

23.1 We may suspend or terminate your access to the Website or the Services, with or without notice, if you breach these Terms or any applicable law. No refund shall be due where termination results from your breach.

23.2 Clauses 10.2 to 10.4, 11.4, 11.7, 12, 13, 19, 20, 21, 25 and 26 survive termination.

24. Changes

24.1 We may modify or discontinue any Service and may amend these Terms at any time. Amended Terms take effect on publication on the Website and apply to every booking and order placed after that date.

25. Governing Law and Dispute Resolution

25.1 These Terms are governed by the laws of India.

25.2 You shall first refer any dispute to our Grievance Officer, whose details appear on our Contact Information page, and the parties shall attempt in good faith to resolve it within 30 days.

25.3 Subject to Clause 25.4, the courts at the place of our registered office, as stated on our Contact Information page, shall have exclusive jurisdiction over any dispute arising from these Terms.

25.4 Nothing in these Terms limits any right or remedy available to you as a consumer under the Consumer Protection Act, 2019, and any such mandatory right shall prevail.

26. General

26.1 These Terms and the Policies constitute the entire agreement between you and us and supersede any earlier understanding.

26.2 If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force.

26.3 No failure or delay by us in exercising any right shall operate as a waiver of that right.

26.4 You may not assign your rights under these Terms. We may assign ours to any successor of our business.

26.5 Notices to us shall be given as set out on our Contact Information page. Notices to you may be sent to the email address or telephone number you have provided.

26.6 These Terms are written in English. If they are translated, the English version shall prevail.

27. Contact

27.1 Every contact detail, including that of our Grievance Officer, is set out on our Contact Information page.

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